Refund policy

Custom Order Return Policy

All custom and personalized orders are made specifically for the customer and are considered final sale.

Custom orders cannot be returned, exchanged, or refunded due to:

• Incorrect sizing selected by the customer
• Changes of mind
• Color or garment preference
• Misspelled names, dates, or wording approved by the customer
• Differences in screen colors compared with the finished product
• Orders not being picked up by the requested event date when the order was placed late
• Normal variations in print placement, garment construction, or sizing between brands

Customers are responsible for reviewing and approving all names, wording, colors, sizes, quantities, and design details before production begins. Once approval is given, changes may require an additional fee and may delay the completion date.

If Press Me Crazy DTF makes an error, please contact us within 48 hours of receiving or picking up the order. Clear photographs of the issue may be required. We will determine whether the item should be corrected, remade, or refunded.

Items must be returned before a refund or replacement is issued unless otherwise approved in writing. Returned merchandise must be unworn, unwashed, unaltered, and free from stains, odors, pet hair, smoke, makeup, deodorant, or other damage.

Merchandise that has been worn, washed, used, photographed for promotional or personal use, posted on social media while being worn, or otherwise accepted and used is not eligible for a refund.

Refunds will not be issued while the customer keeps the merchandise, except when specifically authorized by Press Me Crazy DTF.

Rush fees, design fees, deposits, and fees for completed work are nonrefundable.

By submitting payment and approving the order details, the customer confirms that they have read and accepted this policy.